Privacy Policy

Account information you give us, such as your name, business name, email, and phone number.

Business and client data you add to run your shop, such as appointments, services, staff schedules, and client contact details.

Usage and device information collected automatically when you use the platform, such as log data and general analytics, to keep the service secure and working well.

To provide and operate the platform, including bookings, reminders, payments, and the AI receptionist.

To support you, improve the product, keep the service secure, and meet our legal obligations.

We do not sell your data, and we do not share your client list with third parties for their own marketing.

BookingNexa, and the businesses that use it, may send text messages to people who have opted in. These include appointment confirmations, reminders, and scheduling updates, two-way replies for customer care, and, for business owners who ask for them, demo links and account or sales follow-ups. Message frequency varies based on your activity and the business you interact with.

Message and data rates may apply, depending on your mobile plan. Reply STOP to any message to unsubscribe that number, or reply HELP for help.

We do not sell mobile phone numbers, and we do not share text-messaging opt-in information or mobile numbers with third parties or affiliates for their own marketing. Businesses using the platform are responsible for collecting any consent the law requires before contacting their own clients.

We work with trusted providers that help us run the platform, such as hosting, payments, email, and telephony. They process data only on our instructions and under contracts that require them to protect it.

If you choose to connect your Google Business Profile, you authorize us to access your Google account information through Google's APIs so we can provide the reviews feature. This includes reading your business locations and reviews and, when you ask us to, posting or updating your replies to those reviews.

We use this information only to provide and improve the reviews feature for your business. We do not sell it, we do not use it for advertising, and we do not share it with others except as needed to run the feature or as required by law. People do not read this data except where it is necessary for support, security, or to meet a legal requirement.

Our use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

You can disconnect your Google Business Profile at any time from your account settings, which stops our access going forward. You can also review or revoke access from your Google account's security settings.

We keep your data for as long as your account is active and as needed to provide the service and meet legal requirements. We protect data with encryption in transit and at rest and with access controls. No system is perfectly secure, so we cannot guarantee absolute security.

You can access, update, or export your data from your account. You can ask us to delete your account and associated data, subject to records we must keep by law. Depending on where you live, you may have additional rights over your personal information.

The platform is built for businesses and is not directed to children. We do not knowingly collect personal information from children.

We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Questions? Email info@bookingnexa.com.